BBA Aviation: Group Website Privacy policy

BBA Aviation plc and its subsidiaries (collectively “BBA” or “we” or “us”) are committed to protecting and respecting your privacy. This policy (together with our terms of website use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  This privacy policy applies to the BBA company websites set out at the end of this notice, (each a “Website” and together the “Websites”) and does not apply to any personal data collected outside any of the Websites listed below. The company responsible for the collection and processing of your personal data collected through each Website is also identified in the “Websites” section below.

By using any Website, you are providing your consent to the use of the information about yourself that you provide to us in accordance with this privacy policy. We may change this policy from time to time by updating this page. In the event we make any material changes to this policy, we will alert you to the fact that the policy has changed, typically through highlighting the policy on the Website. You should check this page from time to time to ensure that you are happy with any changes. Our privacy practices are consistent with the European Union Data Protection Directive.

We have structured our Websites so that you can visit them without identifying yourself or revealing any personal information. If you choose to provide us with any information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

Information we may collect from you

In general, you can use our Websites without giving us any personal information. However, additional services may be available to you if you provide us with personal information about you. Where you request such services, or choose to contact us through a Website or our social media accounts (eg Facebook, Twitter, You Tube, Google Plus), we may collect and process the following information about you:

  • Information that you provide directly to us by filling in forms on the Websites or contacting us (for example in order to receive printed corporate and information materials and e-mail alerts). Such information includes your name, job title, company (and jurisdiction), telephone number, fax number and email address;
  • If you request a quote for goods or services using the ‘Request a Quote’ feature available on some of the Websites, we will ask you to provide  your name, job title, company (and jurisdiction), telephone number, fax number and email address. This information will be passed on to our sales team who will contact you in relation to your query;
  • We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products and contact preferences for research purposes in order to provide you with further correspondence about our products and services. However, you do not have to respond to these surveys and should you choose to receive such details from us, you may withdraw your consent at any time;
  • If you wish to apply for a job vacancy advertised on one of the Websites we will ask you to register before submitting your application. We will ask you to provide information including your name and address, contact information including your telephone number and e-mail address and applicant registration/account details, including your chosen password/log-in. If your application is not successful we will delete all registration/account information we hold about you except application details which we are lawfully permitted to retain in accordance with applicable local law. Please note, if you apply for a job vacancy which is based outside of your home jurisdiction we may transfer the personal data that you have submitted to BBA outside your home jurisdiction, which may be outside the European Economic Area. Your personal data will only be transferred for the administration of your application by your proposed new employer;
  • In order to use our ‘Aircraft on the Ground’ or our ‘Fuel Management Program WebFMS’ feature (available on some of the Websites only) you will need to register with us. You will need to provide your name, company and e-mail address in order to register for this service; and  
  • Details of your visits to our site. Some pages of our Websites use cookies and other technologies to collect information about your general internet usage when you visit our Websites or use our services. See the section ‘How we use cookies’ below to learn more.

What do we do with the information we gather?

Where you choose to provide such information,  we and (where we share with third parties, as set out in more detail below) our affiliates collect, retain and otherwise process this information for the following reasons:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To better understand your preferences and to provide you with a better quality of service;
  • To provide you with information, e-mail alerts, products or services that you request from us and which are described on our Websites; and
  • If you have provided your consent to receive marketing communications from us (and/or our selected third party affiliates) our representatives may follow up by email, phone, or mail (in accordance with your stated preference(s)) and send you information about new developments or activities which we think may be of interest to you.

Who we share the information with and your choices

Any application, request or enquiry you make may be passed on, or made available to, any member of our group and to selected third parties as we consider necessary to enhance the customer or employee experience, to deal with enquiries and/or for the administration of the Websites and related business, including, partners, successors, subcontractors and agents. Some of our affiliates are based in countries that do not have the same level of data protection laws that your home jurisdiction has. All BBA Aviation plc affiliates, service providers, and advisers (regardless of their location) are required to comply with our internal Data Protection Policy which requires that steps are taken to protect your personal information and for it only to be used for the purpose(s) for which it was submitted.

We will not sell, distribute or lease your personal information to third parties unless:

a) We have your prior permission;
b) We sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
c) We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms of use.

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please email us at

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information that we hold about you in accordance with the applicable local law. A small fee may be payable (cheques should be made payable to the relevant company listed in the Websites section below). If you would like a copy of the information held on you please write to:

Privacy Compliance Office

201 S. Orange Avenue
Suite 1100S
Orlando, Florida 32801

Data Protection Compliance Officer
BBA Aviation plc
105 Wigmore Street

or by e-mail at:

If you believe that any information we are holding on you is incorrect or incomplete, please write or email as soon as possible to the above addresses. We will correct any information which is found to be incorrect promptly.


The Websites covered by this policy are intended for a general audience and are neither intended for children under the age of 13 nor do they contain content typically of interest to children. Nonetheless, if we learn that we have inadvertently collected personal data from a child under the age of 13, we will promptly delete that data entirely. If you believe we have inadvertently collected such information, please do contact us.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Whilst we will take all reasonable steps to protect your personal information we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of BBA Aviation plc, its affiliates or its agents.

Other websites

Please note that our Websites or emails which we send to you may contain links to other sites operated by third parties outside the BBA Aviation group and those third parties may use cookies on their own websites.  It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use.  You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies.  Except as detailed above, no third party cookies are used on our Websites. 

How we use cookies

We use cookies for certain areas of our Websites. A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. These cookies help us analyse data about web page traffic and improve our Websites in order to tailor them to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Your continued use of our Websites will be treated as consent to the use of these cookies for the purposes described.

We also use the third party cookies detailed below to collect information about how visitors generally use our Websites. We use this information to compile reports and to help us improve our Websites. The third party cookies detailed below collect information for us, not for anyone else.



Expiration Period


Google Analytics















2 years from set/update


30 minutes from set/update.


End of browser session


6 months from set/update


10 minutes

The Websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

You may also stop the transmission of information generated by the cookies about your use of this Website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here:




This cookie is set to indicate whether or not the browser supports Flash, and can therefore display these Flash based fonts.

Merchant Cantos




End of browser session

10 minutes

These cookies are used for analytics purposes and some are linked to the Google Analytics cookies.

Disabling cookies

Overall, cookies help us provide you with a better Website service across the BBA Aviation group, by enabling us to deliver content to you as a registered user and monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile.

Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer. However, if you reject or erase the cookies referred to above some website features or services will not function properly or may not be fully available. Please refer to your internet browser instructions if you want to find out more about rejecting or erasing cookies.


This Policy is applicable to the following Websites (with the company responsible for the data processing undertaken through that Website identified in each case):


Full Name



BBA Aviation PLC


H+S Aviation Limited



Ontic Engineering & Manufacturing Inc


Signature Flight Support Corp


Aircraft Service International Group Inc


International Governor Services, LLC


International Turbine Service


W.H. Barrett Turbine Engine Company


Dallas Airmotive Inc


Premier Turbines


CSE Bournemouth Ltd