The following terms and conditions govern the use of Signature ELITE Class services ("Signature ELITE Class") at selected Signature Flight Support terminals at airports within the UK and Europe (in these terms and conditions a “Terminal” will refer to the specific Signature Flight Support terminal at the airport set out in a passenger’s booking) (the “Terms and Conditions”). Please read these Terms and Conditions carefully before you make a booking with us. You need to agree to these Terms and Conditions before making a booking. If you do not agree with these Terms and Conditions, please do not make a booking with us.

Signature ELITE Class services are provided by either Signature Flight Support UK Regions Limited (registered address Turnhouse Road, Edinburgh International Airport, Edinburgh, EH12 9DNand registered company number SC169996), or Signature Flight Support London Luton Limited (registered address Terminal 1, Percival Way, London Luton Airport, Luton, LU2 9PA and registered company number 02288275). When you are booking Signature ELITE Class services for Gatwick Airport, your contract will be with Signature Flight Support UK Regions Limited, when you are booking Signature ELITE Class services for Luton Airport, your contract will be with Signature Flight Support London Luton Limited.

Unless otherwise confirmed when making a booking with us, “Signature Flight Support”, "we", "our" and "us" are references to Signature Flight Support UK Regions Limited or Signature Flight Support London Luton Limited (to be determined by reference to which airport you are booking Signature ELITE Class services for). "You" and "your" are references to the individual/company who makes a booking for Signature ELITE Class.

Please note that these Terms and Conditions may be amended from time to time. You are reminded that each time you make a booking with us, you should re-familiarise yourself with these Terms and Conditions, including any changes that have been made, before making a booking with us. These Terms and Conditions are current as at November 2023 and they replace any previous version you may have seen or been given.

1. USE OF SIGNATURE ELITE CLASS

1.1 The Signature ELITE Class service includes:

1.1.1 use of Signature ELITE Class lounges in connection with arriving, departing or connecting flights at the relevant Terminal (as specified in a passenger’s booking);

1.1.2 use of dedicated security, customs, and immigration facilities; and

1.1.3 vehicle transfer from private Terminal to aircraft (if departing), and from aircraft to private Terminal (if arriving). In some locations, this may be a walking escort, golf cart or private vehicle, depending on location and proximity to the aircraft.

1.2 Signature ELITE Class provides the above services for all named passengers on a booking for a single departing or arriving flight at the relevant Terminal stated in the booking only.

1.3 Signature ELITE Class passengers arriving on a commercial flight and connecting to additional commercial flights will be charged the full additional Signature ELITE Class service charge(s) on a per flight basis (as confirmed when booking with us).

1.4 Signature ELITE Class service entitles passengers to:

1.4.1 a maximum of 3 hours in the lounge for long haul flights and 2 hours for short haul flights; and

1.4.2 a maximum of 2 hours at London Luton for long haul flights and 2 hours at London Luton for short haul flights.

(long haul is defined as a flight scheduled to take 4 hours or longer, short haul is defined as a flight scheduled to take less than 4 hours).

For passengers who are connecting or transferring flights through a Terminal, if layover time unexpectantly exceeds the time a passenger is permitted to access the Signature Elite Class lounge (whether this is on the basis that it exceeds the permitted time periods set out under paragraphs 1.4.1 and 1.4.2 above, or where relevant, any longer pre-agreed duration as detailed on a booking) due to flight delays, Signature Flight Support may extend the allocated time in the lounge, subject to availability, at Signature Flight Support’s sole discretion.

1.5 Children under eighteen (18) years of age may not use the Signature ELITE Class service unaccompanied.

1.6 Please note that locations may have restricted operating hours. Use of Signature ELITE Class out hours may be available subject to prior agreement with Signature Flight Support (in its absolute discretion) and at rates to be agreed (you are required to contact Signature Flight Support prior to making your booking should you wish to enquire as to availability and costs for use of Signature ELITE Class outside of these hours).

1.7 Where applicable at certain Terminals, the entrance to the Signature ELITE Class area and lounges is located before security ("Landside"). Flights departing from or arriving at other terminals at the relevant airport will be transferred to and from the Signature ELITE Class lounge by private vehicle.

1.8 Airlines may charge excess luggage fees to passengers wishing to check in more bags than their allocated maximum allowance. If a passenger wishes to check in more bags than their allowance, they must arrange this with their airline and pay any excess luggage charges directly to their airline prior to departure. For information on luggage restrictions applicable to the passenger’s airline, please contact the airline direct. Signature Flight Support accepts no liability for passengers who have excess luggage and have not arranged for this with their airline in advance.

1.9 The Signature ELITE Class fee includes a fee for processing a maximum of three (3) pieces of hold luggage per passenger. Signature Flight Support will liaise with the passenger’s airline to screen, transport, check-in and label the passenger’s luggage for them. The passenger’s airline may need to speak with the passenger directly to ask security questions during this process. If a passenger wishes for Signature Flight Support to process more than three (3) items of hold luggage per passenger, this shall incur an additional charge. Please note that a passenger’s airline luggage allowance and requirements vary by airline which may vary from the number shown here.

1.10 Passengers must make arrangements directly with the airline for any over-size luggage (including, but not limited to, skis, golf clubs, surfboards, etc.) in advance of their flight. Signature Flight Support accepts no liability for items that have not been declared to the airline and arrangements made in advance.

2. CUSTOMER RESPONSIBILITIES

2.1 All passengers and luggage must arrive at the relevant Terminal prior to the time specified by the relevant airline but in any event no less than 90 minutes prior to their scheduled flight time for passengers with checked luggage and 60 minutes prior to their scheduled flight time for carry on only. Passengers who are connecting or transferring must have the following minimum connection or transferring times:

2.1.1 Gatwick Airport – 90 minutes where a passenger has checked luggage and 60 minutes if a passenger has carry-on only; and

2.1.2 Luton Airport – 60 minutes in all cases.

2.2 Late arrival may result in the airline refusing to accept passengers and/or luggage for the flight. In such circumstances, Signature Flight Support will not be held responsible for a passenger’s failure to board their flight (including where an airline refuses to allow a passenger to board their flight), and any fees paid for Signature ELITE Class (including additional fees) will not be refunded.

2.3 Passengers must comply with airline terms and conditions (including any luggage restrictions) at all times.

2.4 All passengers are responsible for checking-in to their flights directly with the relevant airline prior to their arrival at the lounge, and must present their boarding pass, passport and any relevant visas or other required travel documentation to Signature Flight Support staff upon arrival in the lounge. For the avoidance of doubt, Signature Flight Support is not able to provide passenger check-in services to passengers and will not be held responsible for passengers missing their flight as a result of failure by passengers to check-in prior to their arrival at the lounge or being refused to board the aircraft as a result of failure by passengers to procure correct visas and/or health documentation. In such cases, Signature Flight Support reserves the right to make an additional charge for transferring the booking and any changes will be subject to availability.

2.5 Signature Flight Support will not intervene in any dispute between an airline and passengers.

2.6 Passengers using Signature ELITE Class service are encouraged to carry appropriate travel insurance for the entire journey. ELITE services are not covered by travel insurance, all changes and cancellations are subject to the policies in point 7 of these Terms and Conditions.

2.7 When using Signature ELITE Class service, passengers must comply with any direction or instruction given by any Signature Flight Support officers, personnel or other security personnel and all applicable safety, security, health, customs and immigration regulations imposed on passengers. The security sections of the websites of the relevant airports should be checked by passengers prior to each arrival or departure for the latest information.

2.8 Acceptance of these Terms and Conditions by you constitutes consent for Signature Flight Support to charge the pre-authorised credit or debit card provided by you on the basis described in paragraph 6.5 of these Terms and Conditions after departure for: (i) any damage to the Signature ELITE Class lounge or vehicles caused by any travelling passengers and/or guests named on your booking; and/or (ii) for any items which are wrongfully removed from the Signature ELITE Class lounge by any travelling passengers and/or guests named on your booking.

2.9 Each passenger is responsible for monitoring airline schedules and any potential changes to flight times prior to their arrival at the relevant Signature ELITE Class lounge. Passengers are responsible for ensuring that they meet the appropriate passport, visa and health requirements and Signature Flight Support accepts no responsibility in this respect.

2.10 Passengers are responsible for ensuring that they meet the appropriate passport, visa, travel documentation and health requirements and Signature Flight Support accepts no responsibility in this respect.

2.11 Parking at the FBO for private vehicles is not available at all locations and must be confirmed in advance. In the event that parking facilities are available at a Terminal, passengers may be permitted to park their car for the duration of their journey for a fee. If you would like to add parking onto your booking, you must first confirm pricing and availability with Signature Flight Support staff at the relevant Terminal at least twentyfour (24) hours prior to the time of travel. The availability of parking facilities cannot be guaranteed and are always subject to availability. You must provide accurate information to Signature Flight Support regarding any vehicles which will arrive at and/or depart from the Terminal and must register each vehicle with Signature Flight Support at least twenty-four (24) hours prior to the time of travel. Charging stations for electric vehicles are only available at specific locations and are made available on a first come first served basis.

2.12 Passengers are responsible for bringing their own child seat if required, and Signature Flight Support do not provide these.

3. NON-TRAVELLING GUESTS

3.1 Each group of travelling passengers may be permitted to have a maximum of two (2) non-travelling guests per group who may access the Signature ELITE Class service, subject to facility capacity and any restrictions at the relevant location. Any guests must carry photo identification with them at all times and must arrive no earlier than 15 minutes prior to the scheduled arrival or departure time of the travelling passenger group and must vacate the Signature ELITE Class area once the travelling passengers have left.

3.2 Names of any guests must be supplied at the time of booking otherwise they will not be permitted access to the Signature ELITE Class area.

3.3 Any guests must remain Landside at all times and will not be permitted to access any airside area nor shall they be allowed to escort the travelling passengers to the aircraft.

3.4 Signature Flight Support reserves the right to ask any non-travelling guests for photo identification at any time.

4. BEHAVIOUR AND CONDUCT

4.1 Signature ELITE Class services, Terminals, and lounge areas must not be used for any unlawful purpose whatsoever (including, without limitation, in contravention of applicable anti-bribery and corruption laws or regulations – including the UK Bribery Act 2010 and Foreign Corrupt Practices Act of 1977 - or any sanctions imposed by any regulatory authority worldwide) or in a manner which infringes the rights (or inhibits the peaceful use and enjoyment of Signature ELITE Class) of any other passenger and/or their guests.

4.2 In order to preserve the privacy and confidentiality of passengers, all users of Signature ELITE Class (both passengers and guests) must conduct themselves in an appropriate, respectful and sensible manner and must not approach any other passengers or guests or disclose the presence of such passengers or guests to any other person or third party.

4.3 Signature Flight Support has a duty to report any suspicious behaviour of passengers and/or their guests to the appropriate authorities during their use of Signature ELITE Class, their time at the Terminal and/or prior to flying.

4.4 Passengers and their guests must drink alcohol responsibly when using Signature ELITE Class and accessing the Terminal. Signature Flight Support does not accept responsibility or liability for passengers and/or their guests who drink alcohol excessively. Signature Flight Support reserves the right to limit alcohol consumption/refuse to serve a passenger when deemed necessary, including, for example, to ensure the safety and wellbeing of other passengers, guests and/or staff. Furthermore, in the event any passenger and/or guest is or becomes intoxicated, Signature Flight Support may refuse them use of facilities at the Terminal and access to the lounges. It is the responsibility of each passenger to ensure that they are fit for their flight following consumption of food and alcohol while using Signature ELITE Class and that they meet the requirements of the relevant airline for their flight. Signature Flight Support accepts no responsibility or liability for passengers who are denied boarding and do not meet the relevant airlines’ requirements for flying. Signature Flight Support reserves the right to ask for ID to verify the age of any guest or passenger requesting alcohol.

4.5 For the avoidance of doubt, only food and drink supplied by Signature Flight Support at Signature ELITE Class lounges may be consumed by passengers and guests in the Signature ELITE Class lounges.

4.6 Smoking (including smoking e-cigarettes) by passengers and their guests is only permitted in designated smoking areas. In the event passengers and/or their guests do not comply with this paragraph, Signature Flight Support may refuse them use of Signature ELITE Class and access to the Signature ELITE Class lounges.

4.7 Signature Flight Support reserves the right to remove individuals from the Signature ELITE Class lounges and/or refuse to provide any additional services in the event of any inappropriate and/or unlawful conduct (to be determined at Signature Flight Support’s sole discretion, acting reasonably). Where a passenger is removed from the Signature ELITE Class lounge for inappropriate and/or unlawful conduct, any fees paid to Signature Flight Support will not be refunded.

5. ADDITIONAL SERVICES

5.1 Additional services may be arranged (always subject to availability) through Signature Flight Support, prior to departure or arrival. These may include:

5.1.1 chauffeur service booked by Signature Flight Support on the passengers’ behalf with a chauffeur service of Signature Flight Support’s choice or by request at the time of booking such service, a preferred chauffeur service of your choice;

5.1.2 VAT reclaim (see paragraph 5.4, below);

5.1.3 valet parking (upon availability); and

5.1.4 any other additional services upon request, (together "Additional Services" and each an "Additional Service").

5.2 Please note that some of the Additional Services detailed above may be provided by third parties and will be subject to the relevant third party’s own terms and conditions (i.e. they will be provided under a separate contract between you and the relevant third party). When making a booking for Additional Services, Signature Flight Support will confirm at the time of booking whether the relevant Additional Services are being provided by a third party under their own terms and conditions. In circumstances where a customer instructs Signature Flight Support to book Additional Services on their behalf with a third party, this will be deemed as acceptance of the relevant third-party terms and conditions, and Signature Flight Support therefore accepts no liability for any Additional Services provided by that third party.

5.3 Any Additional Services are subject to availability at the relevant Terminal at the required time and are not included in the fees for using Signature ELITE Class and additional fees will be due in respect of any Additional Services which are booked.

5.4 Payment for any Additional Services to be provided by Signature Flight Support will be taken from the pre-authorised credit or debit card provided by you and acceptance of these Terms and Conditions constitutes consent for Signature Flight Support to so charge the pre-authorised credit or debit card for the Additional Services, unless Signature Flight Support is notified in advance that an alternative accepted method of payment is preferred.

5.5 You must notify Signature Flight Support at least twenty-four (24) hours prior to a scheduled flight time if passengers intend to use a VAT refund service (if applicable at the relevant airport). In such event, the passengers must arrive at the Terminal at least two (2) hours prior to their scheduled flight departure time if they have a reasonable number of VAT claims to make prior to departure, in order for their VAT claims to be processed in time. Signature Flight Support recommends that passengers arrive at the Terminal earlier if they have a large number of claims (more than 5 claims), and/or their claims are of a complex nature. In this event, the passenger should contact Signature Flight Support to discuss these arrangements. Passengers must also be properly prepared for using the VAT refund service to minimise any delays in using such service (this will include having all relevant paperwork available for review). For the avoidance of doubt, subject to Signature Flight Support providing the services with reasonable skill and care, Signature Flight Support will not be liable for any VAT refunds that the passenger fails to process through the VAT refund service in time.

6. BOOKING PROCESS

6.1 All named passengers on a booking must have a valid flight reservation before making a Signature ELITE Class booking request.

6.2 Bookings must be made a minimum of 24 hours in advance of the flight time, and are subject to operational capacity and availability at the Terminal. Signature does not guarantee availability and reserves the right to decline requested services.

6.3 You are required to provide the names of all travelling passengers in the booking request. Providing incomplete or inaccurate data may result in a booking request being refused, delayed or cancelled by Signature Flight Support. If any information supplied at the time of making a booking request is incorrect, Signature Flight Support reserves the right to refuse access to Signature ELITE Class services at its reasonable discretion without refund (reasons may include, for example, where access is not permitted due to security reasons).

6.4 Passengers requiring wheelchair assistance or with other special requirements are required to make these known to Signature Flight Support using the special requirements field of the online booking form or in the email or via telephone at the time of making a booking request.

6.5 Signature Flight Support requires that you complete a credit or debit card pre-authorisation form as soon as possible following your booking and in any event by the date prior to the date of the use of the Signature ELITE Class services which are the subject of the booking. Failure to do this may result in the booking being cancelled by Signature Flight Support. All payments contemplated by these Terms and Conditions (including, without limitation, Additional Services to be provided by Signature Flight Support, additional passengers, cancellation and administration fees) will be charged to the debit or credit card appearing on the card authorisation form and acceptance of these Terms and Conditions by you constitutes consent for Signature Flight Support to so charge the preauthorised credit or debit card. Payment will be taken in full at the time of booking at the agreed rate plus any applicable VAT, taxes and any other applicable charges. Payment for Signature ELITE Class services in cash is not accepted by Signature Flight Support.

6.6 Signature Flight Support is not obliged to accept any booking. A booking request submitted in accordance with paragraph 6.3 constitutes an offer by or on behalf of you for Signature ELITE Class services. If a booking request is accepted by Signature Flight Support, a confirmation notice will be sent by Signature Flight Support via the online booking form and/or by email whereupon a binding contract is formed on these Terms and Conditions between Signature Flight Support and you.

6.7 You warrant that each passenger and guest named in a booking and who accesses the Signature ELITE Class services is aware of and will comply with these Terms and Conditions (including those relating to the provision of personal and travel information). You are responsible for any damage and/or loss suffered by us, any other passengers, guests and/or third parties arising as a consequence of a breach of these Terms and Conditions by you and/or any other named passengers and/or guests on your booking.

6.8 Signature ELITE Class bookings may be made by third parties acting as agent for a passenger, in which case the booking must be made in the name of the passenger (i.e. as if it were the passenger making the booking direct), which must be specified on the online booking form, and on confirmation of a booking a binding contract is formed with the named passenger on these Terms and Conditions and a credit or debit card pre- authorisation form must be submitted to Signature Flight Support in relation to the booking in accordance with paragraph 6.6.

6.9 Except for state bookings, passengers acknowledge they may be required to share the Signature ELITE Class lounge and security lanes with other passengers. Shared lounges will comply with local Signature ELITE Class social distancing precautions (where deemed necessary by Signature Flight Support).

7. CANCELLATION OF A BOOKING

Statutory right to cancel a booking

7.1 The Signature ELITE Class service is exempted from the cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by virtue of Regulation 28(1)(h). Once you have placed a booking with Signature Flight Support for the Signature ELITE Class service, there is no statutory right of cancellation.

Our right to cancel a booking

7.2 From time-to-time airlines and/or the airport may, for reasons outside of our reasonable control, temporarily prohibit or restrict the usage of Signature ELITE Class at an airport. In this case (and only where such prohibition or restriction is not due to the fault of you, a passenger or any guest named on your booking), Signature Flight Support will notify you as soon as reasonably practicable and any fee that has been paid to Signature Flight Support for Signature ELITE Class shall be refunded in full.

7.3 Official state business takes precedence over all bookings and Signature Flight Support reserves the right to cancel any booking at any time where necessary in relation to this. In this case, Signature Flight Support will notify you as soon as reasonably practicable and any fee that has been charged by Signature Flight Support for Signature ELITE Class shall be refunded in full.

7.4 Signature Flight Support reserves the right, acting reasonably, to accept, reject or cancel all or part of any bookings where it has good reason to do so, including, without limitation, due to operational, safety, capacity or security requirements and/or if you, a passenger and/or any guest named on your booking breaches these Terms and Conditions.

7.5 In the event a booking is cancelled by Signature Flight Support, Signature Flight Support will endeavour to notify you as soon as reasonably practicable of such cancellation and a full refund of any payments made in connection with the cancelled booking will be provided (provided that the reason for such cancellation is not due to the actions or omissions of you, any passenger or any guest named on your booking). Your right to cancel a booking

7.6 In the event that you wish to cancel a booking due to airline flight cancellations, you should notify Signature Flight Support as soon as reasonably practicable providing a confirmation of your cancelled flight. Signature Flight Support will subsequently issue a credit note equal to 100% of the price due for the relevant Signature ELITE Class service to be used within 6 months of its issue. Any out of hour charges will not be refundable in such case that the booking is cancelled 24 hour or less prior to the services being provided.

7.7 Notwithstanding clause 8.2, in such case that a flight is delayed into the out of hours period (23:00 – 04:59), a charge will apply. In such case that a flight is delayed into the out of hours period mentioned above, Signature Flight Support will reasonably endeavour to honour your booking. In the unlikely event that Signature Flight Support is unable to fulfil your booking, a full refund will be provided.

7.8 You are permitted to cancel your booking (for example, if you simply change your mind or are no longer able or planning to travel). In such cases, Signature Flight Support must receive notice of a cancellation at least 24 hours before the Signature ELITE Class service is scheduled to begin. Signature Flight Support will charge the following cancellation fees:

7.8.1 Cancellation requests received more than 48 hours prior to the time a Signature ELITE Class service is scheduled to begin will receive a full refund;

7.8.2 Cancellation requests received between 48 and 24 hours prior to the time a Signature ELITE Class service is scheduled to begin will receive a credit note totalling 100% of the price due for the relevant Signature ELITE Class service; and

7.8.3 Cancellation requests received less than 24 hours prior to travel will incur a cancellation charge of 100% of the price due for the relevant Signature ELITE Class service.

7.9 Where no cancellation request is received, no refund will be made.

8. CHANGES TO A BOOKING (OTHER THAN CANCELLATIONS)

8.1 Where travelling passengers arrive at a Signature ELITE Class lounge with additional passengers and/or guests who have not been added to an existing booking, those additional passengers may be refused access to the Signature ELITE Class service at Signature Flight Support’s sole discretion. Signature Flight Support may, at its sole discretion, permit such additional passengers to be added to an existing booking at the standard service cost plus a surcharge of £50.00 (excluding VAT) per additional passenger (such costs will be charged to the debit or credit card appearing on the card authorisation form provided under paragraph 6.6 above).

8.2 Where the scheduled flight departure or arrival at the relevant airport is delayed by no fault of the passenger, changes (i.e. dates and times) may be made to the booking without incurring a charge.

9. HOW PASSENGER INFORMATION WILL BE USED

9.1 Passenger personal data will be dealt with in accordance with the Signature Flight Support privacy policy. For more information on the privacy policy please visit https://signatureeliteclass.com/privacy

9.2 Where a booking is made on behalf of a passenger(s), the person making the booking warrants that they are authorised to provide the relevant personal data to Signature Flight Support to enable Signature Flight Support to provide the Signature ELITE Class service to the passenger(s).

10. LIMITS TO OUR LIABILITY - PLEASE READ THE FOLLOWING CONDITIONS CAREFULLY

10.1 Signature Flight Support and its employees, agents and subcontractors accept no liability whatsoever and howsoever arising for losses, damages, delays or disruptions incurred as a result of:

10.1.1 incorrect information being supplied to Signature Flight Support;

10.1.2 third parties’ acts or omissions beyond our reasonable control including, without limitation, airlines, unions, government bodies, security and border control authorities; or

10.1.3 ground handlers or third-party transport and other service providers arranged by or on behalf of the passenger.

10.2 Nothing in these Terms and Conditions limits or excludes the liability of Signature Flight Support and its employees, agents and subcontractors for:

10.2.1 death or personal injury caused by Signature Flight Support or its employees, agents or subcontractors negligence;

10.2.2 in respect of any fraud or fraudulent misrepresentation; or

10.2.3 to the extent that such restriction, limitation or exclusion is not permitted by applicable law.

10.3 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us when making a booking.

10.4 When you are booking Signature ELITE Class services as a consumer (i.e. when you are acting wholly or mainly outside of your trade, business, craft or profession), we are not liable for business losses. We only supply the services in these circumstances for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. EVENTS OUTSIDE OF OUR CONTROL

11.1 In the event that Signature Flight Support is unable to fulfil a customer’s booking as a result of events, circumstances or causes beyond its reasonable control (being an instance of “Force Majeure”), passengers will be fully refunded for any Signature ELITE Class bookings.

11.2 Signature Flight Support will not be held responsible for any claims, loss or damage that may result from such a Force Majeure event.

11.3 In this paragraph Force Majeure includes (but is not limited to):

11.3.1 any and all acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic (or similar infectious disease);

11.3.2 terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

11.3.3 nuclear, chemical or biological contamination or sonic boom;

11.3.4 any law, control, measure, action and/or direction imposed, administered or issued by a governmental, public, statutory or regulatory body/authority relating to the control of disease, closure of businesses or premises, or control of movement of people, goods or services or a restriction on transfer of any of the same imposed or administered as a response to an outbreak of disease or as a means of preventing the significant transmission of a disease;

11.3.5 any other law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

11.3.6 collapse of buildings, fire, explosion or accident;

11.3.7 any labour or trade dispute, strikes, industrial action or lockouts;

11.3.8 non-performance by suppliers or subcontractors;

11.3.9 interruption or failure of a utility service; and/or

11.3.10 interruption at an airport due to drone sightings or other human interruptions which may restrict the operation of the airport or the Signature ELITE Class service or Terminal.

12. GENERAL

12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.2 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing. We may not agree if we have reasonable grounds on which to refuse, which may include, for example, security related reasons.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 If any term of the Terms and Conditions is found by any court or body or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, such term shall be deemed to be severed from the remaining Terms and Conditions and this shall not affect the remainder of the Terms and Conditions which shall continue in full force and effect.

12.5 If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.6 If you would like to raise a complaint about the Signature ELITE Class services, please contact us by email to [email protected]. In addition, please note that prior to 1st January 2021, disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform - https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng =EN.

12.7 These Terms and Conditions are subject to English law and any dispute shall be subject to the exclusive jurisdiction of the English courts. Nothing in these Terms and Conditions affects your statutory rights

SIGNATURE ELITE CLASS GIFT CARD – TERMS & CONDITIONS OF USE

This document sets out an agreement between the purchaser (“Purchaser” or “you”) of a Signature ELITE Class Gift Card (“the Gift Card”), and Signature Flight Support (“Signature”), in connection with the sale, possession, and use of such Gift Card. By purchasing the Gift Card, you agree to be bound by the terms and conditions set out below. You acknowledge that the use of the Gift Card to book a Signature ELITE Class service (“ELITE Class”), and the use of such service, is governed by separate terms and conditions which can be found above in the section entitled “Terms and Conditions of use of Signature ELITE Class Services at Airports in Europe”. You further agree that you will (where you are not the end-user of the Gift Card) advise the recipient (the “Recipient”) of the Gift Card of such separate terms and conditions of use.

1. Gift Cards are non-refundable and only valid for travel made within 24 months of purchase.
2. The Gift Card may not be sold, bartered, transferred or otherwise exchanged for cash or other consideration.
3. The Gift Card is not a credit or debit card, and carries no implied warranties.
4. Signature is not responsible for lost, damaged or stolen Gift Cards. Lost, damaged or stolen Gift Cards may be replaced at Signature’s sole discretion and only upon proof of purchase.
5. Each Gift Card has a serial number. When the Gift Card is redeemed, Signature will cross check the number and details against the booking system for validity. The Gift Card cannot be accepted if the serial number does not match the data within the Signature booking system.
6. Gift Cards will be subject to verification at the time of booking of an ELITE Class service.
7. Signature reserves the right to refuse to accept a Gift Card in payment or part payment of an ELITE Class service where it reasonably suspects that the card, or any amount on it, may have been forged, stolen, damaged, defaced, tampered with, duplicated or obtained in an illegal way.
8. If the Purchaser or Recipient of a Gift Card wishes to purchase an ELITE Class service which costs more than the value of the Gift Card, the Recipient or Purchaser (as the case may be) is responsible for payment of any difference.
9. If the full value of the Gift Card is not redeemed in one booking, a new gift card for the residual value will be issued which will be valid for use until the expiry date of the original Gift Card.
10. If an ELITE Class service booking (which was made using a Gift Card) is cancelled, such Gift Card will be replaced with a substitute Gift Card which may be used for a future booking within the original 24 month period from original date of purchase (subject to the deduction of any fees or penalties which may be due as a result of such cancellation as per the terms and conditions).
11. Signature (and any persons authorised by it) may at its sole discretion immediately suspend, revoke, or terminate the Purchaser’s or Recipient’s right to use the Gift Card without warning if it considers that the Purchaser or Recipient has contravened any of these terms and conditions, or any of the terms and conditions associated with the ELITE Class product. This is without prejudice to any other rights or remedies that Signature may have.
12. Use of the Signature ELITE Class service is subject to separate terms and conditions as set out above in the section entitled “Terms and Conditions of use of Signature ELITE Class Services at Airports in Europe”.
13. A Gift Card is only valid for use at the airport nominated by the Purchaser at the time of purchase unless otherwise agreed to by Signature in writing in its absolute discretion.
14. Signature reserves the right to modify or amend these terms and conditions at any time without prior notice to the Purchaser or Recipient. This does not affect your statutory rights.
15. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.